Returns
A clear route when something is wrong.
Contact us promptly with your order number and photos when an item arrives damaged, incorrect or defective.
Damaged, defective or incorrect items
Email elaressa.help@gmail.com with your order number, a short explanation and clear photos of the item and packaging. We will confirm the next step before asking you to send anything back.
Change of mind
Contact us before opening or using the product. Eligibility depends on the product condition, hygiene seal and the rights that apply to your purchase.
Refund timing
Approved refunds are returned through the original payment route. Bank processing times may apply after the refund is released.
